Customer support
A local contact for orders and service, central administration for billing and refunds — and a clear guide to which is which.
Contact 4Square directly
For billing, refunds, payment disputes and matters requiring central administration.
| Phone | 877-210-1090 |
|---|---|
| Support@4Square-Distribution.com | |
| Support hours | See current contact availability |
Your local point of contact
Regional Distributors publish a local phone number and email address for first-line support. They are the fastest route for order questions, product availability and service requests.
If you do not yet have a Regional Distributor contact for your area, central support will put you in touch.
Who handles which question
You will never be turned away for asking the wrong person — but knowing where a matter lands usually gets it resolved faster.
Orders & products
Your Regional Distributor. Order status, availability, product questions, and placing or amending an order.
Billing, refunds & disputes
Centralized 4Square administration. 4Square Systems is the merchant of record and handles every money matter directly.
Technical & service requests
Start with your Regional Distributor, who logs the request. Specialist matters are escalated to centralized technical resources.
Before disputing a charge with your card issuer, please contact us. In most cases we can confirm what happened and resolve it more quickly than the dispute process, and the phone number on your statement connects to our team.
What to have ready
For an order or delivery question
The order reference, the delivery address, and the tracking number if one has been issued. If an item arrived damaged, photographs of the packaging and the item help considerably.
For a billing question
The order reference, the amount charged, and the date it appeared on your statement. Please do not send full card numbers by email.
For a technical support request
Which device is affected, what you were doing when the problem occurred, and any message shown on screen. No technical vocabulary is required.
For a return
The order reference and the reason for the return. Please contact us before shipping anything back so the return can be authorised and we can confirm who bears return shipping.