From order to doorstep, and who handles what
A straightforward account of how an order actually moves through the network — and exactly which questions go to whom.
Local relationship, central systems
The parts of a supply relationship that benefit from a person who knows you are handled locally. The parts that must be identical everywhere are handled centrally.
You order through your Regional Distributor
Orders can be placed with your local Regional Distributor, who knows your account and your ordering history, or through central channels where you prefer.
The order is placed centrally against live supplier availability
4Square coordinates fulfillment with approved suppliers. Nothing sits waiting in a regional warehouse, which is what keeps the catalogue broad and the cost sensible.
Qualifying in-stock orders are released within 24 hours
Release for shipment is the ordinary target for qualifying in-stock items. Items on backorder or requiring supplier lead time are confirmed at the point of order.
It ships direct to you
Shipments go directly from the fulfilling supplier to the delivery address, with tracking issued as carriers scan each parcel.
Billing is administered centrally
Receipts, invoicing and payment records are produced by 4Square to one standard, so documentation is consistent regardless of territory.
Support routes to the right place
Your Regional Distributor takes first-line questions. Billing, refunds and payment disputes go to central administration; specialist technical matters are escalated.
Why there is no warehouse in every region
A traditional distributor holds stock close to the customer, which means capital tied up in inventory, warehouse leases, and a catalogue limited to what fits on the shelves.
We coordinate fulfillment centrally against live supplier availability instead. The catalogue stays broad, regional cost stays low, and Regional Distributors spend their time on customers rather than on stock control.
Under the standard model a Regional Distributor does not operate a warehouse and does not hold inventory.
No ambiguity about where to go
Local contact and coordination
- Placing and checking on orders
- Product and availability questions
- Service request intake
- Routing matters to the right resource
Money and escalation
- Billing, invoicing and receipts
- Refunds and returns processing
- Chargebacks and payment disputes
- Specialist technical escalation
Refunds, billing and payment disputes are handled by 4Square. 4Square Systems is the merchant of record and administers these directly. Your Regional Distributor will help you raise the matter, but does not decide or process it.
Questions about an order?
Your Regional Distributor is your local point of contact for orders and service requests. Billing, refunds and payment disputes are handled by centralized 4Square administration.