Shipping & fulfillment
How orders move from release to delivery, what the 24-hour target actually means, and what to do when something goes wrong.
Shipped from the supplier, direct to you
4Square coordinates fulfillment through approved suppliers rather than holding regional stock. Orders are placed against live availability and shipped direct to the delivery address.
Qualifying in-stock orders are ordinarily released for shipment within 24 hours. Release for shipment is not the same as delivery — transit time depends on the carrier, the service level and the destination.
- Qualifying in-stock orders ordinarily released within 24 hours
- Tracking issued as carriers scan each shipment
- Multi-item orders may arrive in more than one parcel
- Shipping within the United States
From release to delivery
Release for shipment
Qualifying in-stock items are ordinarily released within 24 hours. Backordered items and those with supplier lead times are confirmed at the point of order.
Carrier collection and tracking
Tracking is issued as the carrier scans the parcel. Tracking may take a few hours to become active after it is first issued.
Transit
Transit time depends on the carrier, service level and destination. Multi-supplier orders may arrive on different days.
Delivery
Delivery completes the order. The 60-day return window for eligible items is measured from the delivery date.
Shipping questions
Where do you ship?
Within the United States. We do not currently ship internationally.
Why did my order arrive in several parcels?
Orders spanning multiple categories are often fulfilled by different suppliers, so items ship separately and may arrive on different days. Each parcel has its own tracking.
My tracking has not updated.
Tracking can take a few hours to become active after being issued, and carriers do not always scan at every stage. If tracking has not moved for more than two business days, contact support with the order reference.
My parcel arrived damaged.
Contact support with the order reference and, where possible, photographs of the packaging and item. Damage in transit is a 4Square responsibility and return shipping is at our cost.
Questions about an order?
Your Regional Distributor is your local point of contact for orders and service requests. Billing, refunds and payment disputes are handled by centralized 4Square administration.